Government Fees

Government filing fees encompass all charges incurred by The Registration Center (TRC) during order processing, including Federal, Provincial, courier, and processing fees. These fees are paid directly to the appropriate authorities on your behalf and are not a source of revenue for TRC. Please note that payments made to government agencies are non-refundable. In cases where we are unable to process your order due to circumstances beyond our control, we reserve the right to retain applicable fees.

Refund and Return Policy

At The Registration Center (TRC), customer satisfaction is a top priority. If you encounter any issues with our services, please contact us promptly at info@theregistrationcenter.ca. Our team is ready to assist and resolve any concerns.

Refund Requests

If you need to cancel an order placed in error, please notify us immediately by phone within 30 minutes of placing the order and follow up with a cancellation email. This will ensure a full refund. After 30 minutes, agency fees may apply. For expedited services (e.g., 1-hour or 2-hour processing), please contact us within 10 minutes of placing the order. Any delay may result in deductions, including full agency fees. Please note that financial processing fees and applicable taxes will be deducted from your refund amount, along with any agency fees for time spent on processing the application.

Refund Method

Refunds will be processed using the original payment method. For example, if the payment was made via credit card, the refund will be credited back to the same card.

Cut-off Time

Orders must be placed before 3:00 PM local time, based on the provincial government business hours. Orders received after 3:00 PM will be processed the following business day.

Service Hours

We operate during business hours from 9:00 AM EST to 6:00 PM EST. Our team guarantees timely document delivery within this timeframe.